Terms of Service

Last Updated: January 20, 2026

Welcome to Hustla. By accessing or using our platform, you agree to be bound by these Terms of Service. Please read them carefully, as they contain important information regarding your legal rights and obligations within the South African labor landscape.

1. Nature of the Platform

Hustla is an online marketplace that facilitates connections between independent workers ("Workers") and businesses or individuals seeking services ("Employers").

Crucial Notice: Hustla is not a "Temporary Employment Service" (TES) as defined in Section 198 of the Labour Relations Act. We do not employ the Workers, nor do we supervise, direct, or control the work performed. The contract for service is directly between the Worker and the Employer.

2. Eligibility & Registration

To use this platform, you must:

Be at least 18 years of age.
Have the legal capacity to enter into binding contracts.
If a Worker: Possess a valid South African ID or a valid work permit.
If an Employer: Be a legally registered business or a private household acting in compliance with South African law.

You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your responsibility.

3. User Obligations

For Workers:

You must provide accurate information regarding your skills, experience, and certifications.
You agree to perform services in a professional, safe, and timely manner.
You acknowledge that you are responsible for your own tax obligations (PAYE/UIF) unless otherwise agreed with the Employer.

For Employers:

You must provide a safe working environment in accordance with the Occupational Health and Safety Act (OHSA).
You agree to pay the agreed-upon rate for services rendered.
You may not use the platform to circumvent South African labor laws or the National Minimum Wage.

4. Payment Terms & Fees

Platform Fees: Hustla charges a [Percentage/Fixed] fee for facilitating the match.
Payment Processing: Payments are handled via [Payment Provider].
Disputes: In the event of a payment dispute, Hustla may act as a mediator but is not legally liable for the non-payment by an Employer.

5. Cancellation & No-Show Policy

Workers: Frequent no-shows or late cancellations will result in a lowered rating or account suspension.
Employers: Cancellations made less than [X hours] before a shift may incur a "Cancellation Fee" to compensate the Worker for their time and travel costs.

6. Limitation of Liability

To the maximum extent permitted by South African law, Hustla shall not be liable for:

Any physical injury, loss, or damage arising from work performed.
Any "Deemed Employment" claims resulting from the duration of the relationship between a Worker and Employer (See Section 198A of the LRA).
The conduct (whether online or offline) of any user.

7. Compliance with South African Law

Both parties agree to comply with:

The Basic Conditions of Employment Act (BCEA): Regarding maximum working hours and rest periods.
The Protection of Personal Information Act (POPIA): Regarding the handling of data obtained through the platform.
The National Minimum Wage Act: Ensuring no worker is paid below the statutory floor.

8. Termination of Account

We reserve the right to suspend or terminate any account that:

Violates these Terms.
Receives consistently poor ratings (below [X stars]).
Engages in fraudulent or illegal activity.
Attempts to "bypass" the platform to avoid fees.

9. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts or the CCMA where applicable.

10. Contact Us

For any questions regarding these Terms, please contact our Legal Team:

Email: legal@hustla.co.za
Address: [Insert Business Address]